Terms and Conditions

Effective Date: 21 June 2026  |  Last Updated: 21 June 2026

These Terms & Conditions (the "Terms") form a binding agreement between you, and where applicable the organisation you represent ("you", "Customer"), and Bizlumo ERP ("Company", "we", "us", "our") and govern your access to and use of the Bizlumo ERP platform, including our websites, web and mobile applications, APIs, and all related products and services (collectively, the "Services"). By creating an account, clicking "I agree", subscribing to a plan, or otherwise accessing or using the Services, you acknowledge that you have read, understood and agree to be bound by these Terms and by our Privacy Policy, Acceptable Use Policy, Refund Policy and Cookie Policy, each of which is incorporated by reference. If you are entering into these Terms on behalf of an organisation, you represent that you have authority to bind that organisation.

1. Definitions

• "Services" — the Bizlumo ERP applications and modules (CRM, HRM & Payroll, Accounting, Project Management, POS & Inventory, reporting and any related features), APIs and support.
• "Account" — the company workspace created on the Services and all user profiles within it.
• "Authorized Users" — employees, contractors or agents you permit to use the Services under your Account.
• "Customer Data" — all data, content and records that you or your Authorized Users submit to, store in, or generate through the Services.
• "Subscription" — a paid plan with a defined billing period and entitlements.
• "Documentation" — the user guides and help materials we make available.

2. Eligibility & Account Registration

You must be at least 18 years old and capable of forming a legally binding contract. You agree to (a) provide accurate, current and complete registration information; (b) keep it up to date; (c) maintain the security and confidentiality of your credentials; and (d) be responsible for all activity that occurs under your Account, whether or not authorised by you. You must notify us promptly of any actual or suspected unauthorised access. We may refuse registration or cancel an Account at our discretion where these Terms are breached.

3. Authorized Users & Customer Responsibilities

You are responsible for your Authorized Users' compliance with these Terms, for the accuracy and legality of Customer Data, and for obtaining all consents and rights necessary for us to process Customer Data on your behalf. You will maintain reasonable security practices for devices and credentials used to access the Services and are responsible for configuring roles and permissions appropriately within your Account.

4. Plans, Fees, Taxes & Auto-Renewal

• Billing. Paid plans are billed in advance for the selected billing period (monthly, quarterly or annual) using the payment method on file, through our third-party payment processors.
• Taxes. Fees are exclusive of taxes, levies and duties. You are responsible for all applicable taxes other than taxes on our net income.
• Automatic renewal. Unless cancelled before the end of the current period, Subscriptions renew automatically for a further period of the same length at the then-current price. You authorise us to charge the payment method on file for each renewal.
• Price changes. We may change pricing; changes apply from your next renewal and we will give reasonable prior notice.
• Late or failed payment. We may suspend the Services or downgrade your plan if a payment is overdue after notice.
• Refunds. Refunds are governed by our Refund Policy.

5. Free Trials & Beta Features

Where offered, free trials let you evaluate the Services for a limited time and convert to a paid plan unless cancelled beforehand. Features designated "beta", "preview" or "early access" are provided "as is", may be changed or withdrawn, and are excluded from any service commitments.

6. Acceptable Use

Your use of the Services must comply with our Acceptable Use Policy. You must not (a) use the Services unlawfully or to store or transmit infringing, defamatory or unlawful material; (b) interfere with or disrupt the integrity or performance of the Services; (c) attempt to gain unauthorised access; (d) reverse engineer, decompile or copy the Services except as permitted by law; or (e) resell or provide the Services to third parties without our written consent.

7. Customer Data & Ownership

As between the parties, you own all right, title and interest in Customer Data. You grant us a worldwide, non-exclusive, royalty-free licence to host, copy, process, transmit and display Customer Data solely as necessary to provide, secure and support the Services and as otherwise permitted in these Terms. Our processing of personal data within Customer Data is described in our Privacy Policy and Data Protection declaration.

8. Intellectual Property

The Services, Documentation and all related software, designs, text, graphics and trademarks (excluding Customer Data) are owned by the Company or its licensors and are protected by intellectual-property laws. We grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Services during your Subscription solely for your internal business purposes. All rights not expressly granted are reserved.

9. Feedback

If you provide suggestions or feedback about the Services, you grant us a perpetual, irrevocable, royalty-free licence to use it without restriction or obligation to you.

10. Third-Party Services & Integrations

The Services may interoperate with third-party products (e.g. payment gateways, email, SMS or storage providers). Such services are governed by their own terms and privacy practices, and we are not responsible for them. Enabling an integration may involve sharing Customer Data with that third party at your direction.

11. Service Availability, Support & Changes

We strive to keep the Services available and to provide support through the channels included in your plan. We do not warrant uninterrupted or error-free operation; scheduled maintenance, updates or factors beyond our reasonable control may cause downtime. We may modify, add or discontinue features, and will not materially reduce core functionality of a paid plan during a paid term without reasonable notice.

12. Suspension

We may suspend your access (in whole or in part) if (a) we reasonably believe the Services are being used in violation of these Terms or the Acceptable Use Policy; (b) your use poses a security risk or may harm us or others; or (c) payment is overdue. Where practicable we will give notice and an opportunity to cure.

13. Term, Termination & Effect

These Terms apply while you use the Services. You may cancel at any time from your account settings; cancellation stops future renewals and the Services remain available until the end of the current paid period. We may terminate or suspend for material breach not cured within a reasonable period, or immediately for unlawful use. On termination, your right to use the Services ends. You may export Customer Data before termination; after a retention window of up to ninety (90) days we may permanently delete Customer Data, except where retention is legally required.

14. Warranties & Disclaimers

Except as expressly stated, the Services are provided "as is" and "as available" without warranties of any kind, whether express, implied or statutory, including implied warranties of merchantability, fitness for a particular purpose, title and non-infringement. We do not warrant that the Services will meet your requirements or be uninterrupted, secure or error-free. See our Disclaimer.

15. Limitation of Liability

To the maximum extent permitted by law: (a) neither party will be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for loss of profits, revenue, goodwill or data, however caused; and (b) each party's total aggregate liability arising out of or related to these Terms will not exceed the total fees paid or payable by you for the Services in the twelve (12) months preceding the event giving rise to the claim. These limitations do not apply to liability that cannot be excluded under applicable law.

16. Indemnification

You will defend, indemnify and hold harmless the Company and its affiliates, officers and employees from and against any third-party claims, damages, liabilities, costs and expenses (including reasonable legal fees) arising out of or related to (a) your Customer Data; (b) your use of the Services in breach of these Terms or applicable law; or (c) your violation of the rights of a third party.

17. Confidentiality

Each party may access confidential information of the other. The receiving party will use it only to perform under these Terms and will protect it with at least reasonable care. This does not apply to information that is public, independently developed, or rightfully received from a third party.

18. Force Majeure

Neither party is liable for any delay or failure to perform due to events beyond its reasonable control, including acts of God, war, terrorism, civil unrest, labour disputes, internet or utility failures, or governmental action.

19. Assignment, Severability, Waiver & Entire Agreement

You may not assign these Terms without our consent; we may assign to an affiliate or in connection with a merger or sale of assets. If any provision is held unenforceable, the remaining provisions remain in effect. A failure to enforce a provision is not a waiver. These Terms, together with the policies incorporated by reference and any order, constitute the entire agreement and supersede prior agreements on the subject.

20. Notices

We may provide notices through the Services, by email to your registered address, or by posting on our website. You may contact us through the support options in your account dashboard.

21. Export, Sanctions & Anti-Corruption

You represent that you are not located in, and will not use the Services in violation of, applicable export-control or sanctions laws, and that you will comply with applicable anti-bribery and anti-corruption laws.

22. Governing Law & Dispute Resolution

These Terms are governed by the laws of the jurisdiction in which the Company is established, without regard to conflict-of-law rules. The parties will first attempt to resolve disputes informally; unresolved disputes are subject to the exclusive jurisdiction of the competent courts of that jurisdiction, except that either party may seek injunctive relief to protect its intellectual property.

23. Changes to These Terms

We may update these Terms from time to time. We will post the updated version with a new "Last Updated" date and, for material changes, provide reasonable notice. Your continued use of the Services after changes take effect constitutes acceptance.

24. Contact

Questions about these Terms may be sent to us through the support options in your account dashboard.